Returns & Refunds

If, for any reason, you would like a refund for your order, you will find below all the information needed to process your request

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Last updated: March 2026

Return Policy

Damaged Products Received

Refund

return policy

For all orders of non-customized products shipped in bulk, you have 14 days to submit a return request. 

 

You may return your order at your own expense, provided the items are not personalized and are intact, unopened, and unused.

 

To do this, we recommend that you contact our customer service department, which will guide you through the process. 

 

Please note: You are responsible for the shipping of returned items. Therefore, we will not be able to issue a refund if your package is lost or damaged.

 

IMPORTANT: In accordance with applicable law, the right of withdrawal does not apply to personalized products. 

Damaged products received

If you receive a damaged product or one that does not match the product(s) you ordered, please contact our customer service department as soon as you receive your package. 

 

Please send us a photo of your package's packaging and several photos of the item you received that clearly show the problem. 

 

Our customer service team will be available to guide you and help you with the next steps.

refund

If you request a return, we will issue a refund for your order within 14 days of your return request.

 

However, please be aware that this timeframe will be extended if your package is not actually received at our warehouse. 

 

Once we have received and inspected your package, we will issue an immediate refund for the returned item(s). 

 

Please note, however, that we will issue a refund for your products if they are returned to us intact, unopened, and unused.

 

For products that arrived at your home damaged, a refund will be issued once your case has been reviewed.